FAQ

About Alfred

Alfred assists wine and spirits collectors in the management and enrichment of their collections. Its ecosystem brings together a specialized marketplace, a cellar management application, and personalized services provided by a team of experts.

The Alfred.vin marketplace allows collectors to discover and acquire wines, spirits, and rare products, notably from private collections. New arrivals are offered regularly, often in limited quantities.

Yes. You must create an Alfred.vin account and provide accurate information in order to place an order, track its status, and access the services associated with your purchase.

No. Your account and order history have been transferred. On your first visit, click on "My account" and then on "Forgot password" to choose a new password.

No. No subscription is required and no conditions apply. Purchases on the Alfred.vin shop are open to everyone: you simply need to create an account and be of legal age to purchase alcohol in your province (your age will be verified before your first order is shipped).

The Alfred app subscription is solely for managing your collection and gives you access to the ability to sell your bottles on the marketplace, among other features.

You must have reached the legal age required to purchase alcohol in your province or territory. Valid proof of age will be required upon your first order and for every delivery.

Products and availability

The boutique offers a selection of red and white wines, spirits, fortified wines, large formats, highly-rated products, mixed cases, lots of bottles, as well as tools and accessories for managing your cellar.

Yes. Several bottles offered on Alfred.vin are rare or available in very limited quantities. Adding a product to your cart does not guarantee its availability until the order is confirmed.

Yes. All product pages provide the information available for each bottle, including its vintage, size, and optimal drinking window. We recommend that you consult this information carefully.

You can subscribe to the Alfred newsletter to receive new arrivals, private sales, and selections for collectors.

This collection features bottles that have been awarded a score of at least 95 out of 100 by major critics and reference guides.

Orders and payments

Alfred.vin accepts major credit cards, including Visa, Mastercard, and American Express. Apple Pay and Google Pay may also be available depending on the device and browser used.

As products are often rare and offered in limited quantities, a confirmed order generally cannot be modified or cancelled. Please contact our team promptly if you require assistance.

If Alfred.vin is unable to provide you with a product you ordered, our team will contact you. The amount paid for the unavailable product will then be refunded in accordance with the applicable terms.

Yes. A confirmation and an invoice detailing your purchase, the applicable taxes and fees will be sent to you by email.

Delivery

Alfred delivers orders in Canada, subject to restrictions applicable to certain regions and the sale of alcoholic beverages.

Most orders are delivered within approximately five business days. Additional delays may apply to remote regions, specific products, or during peak periods.

Shipping costs are calculated at checkout based on your address, the weight of the products, and the selected shipping method. Shipping is free for eligible orders of $2,000 or more.

Orders are prepared with care and transported in appropriate packaging. The Alfred.vin delivery service guarantee also covers bottles that are broken or accidentally opened during transport, subject to the applicable terms and conditions.

Yes. A person who has reached the legal age required to purchase alcohol must be present to receive the order. The carrier may request a valid photo ID.

Yes. When tracking is offered by the carrier, you will receive an email containing the information necessary to track your delivery.

Alfred Returns and Warranty

Due to the nature of the products sold, Alfred generally does not accept returns or exchanges. Certain situations covered by the Alfred Guarantee, such as a bottle broken during transit or an eligible manufacturing defect, may however be subject to a claim.

Keep the bottle, its contents, its packaging, and its traceability stamp, then contact Alfred promptly. A claim regarding breakage during delivery must be submitted within ten days of receiving the order.

For eligible products, the Alfred Guarantee covers certain original defects for one year, including corked wine, acetic or lactic spoilage, and refermentation. It does not cover personal preference, improper storage, or a product whose optimal tasting period had already passed at the time of purchase.

Keep the bottle with its original cork, its traceability stamp, and at least three quarters of its contents. Write to garantie@alfred.vin within ten days of discovering the defect. Alfred may request the return of the bottle in order to evaluate the claim.

If the terms of the Alfred Guarantee are met, a credit equivalent to the price paid for the product in question may be issued and used for a future purchase on the platform.

Alfred application and services

The Alfred app allows you to manage your cellar inventory, locate your bottles, check their market value, and track their optimal drinking windows. It provides you with an up-to-date overview of your collection.

Yes. Alfred offers a 14-day free trial that allows you to explore the application's features before choosing a subscription.

Yes. Alfred offers various specialized services, including inventory management, cellar organization, report generation, collection appraisal, bottle transport, and personalized guidance.

The sale is open to all members with an active subscription (Aficionados (subject to an additional $149.99+tax account opening fee), Connaisseurs, or Sur mesure). In the app, open a bottle's profile and select "List for sale on the shop"; once you have finished your selection, email us at info@alfred.vin. We will validate the values, send you a proposal, collect the bottles, and list them for sale. See details on the Sell my collection page.

Contact Us

For any questions regarding your account, an order, or Alfred services,
write to info@alfred.vin or call toll-free at 1 855 882-2020.

For a claim related to the Alfred Guarantee, write directly to info@alfred.vin