Alfred Warantee – Alfred Secure

Bottle breakage guarantee upon delivery and one-year guarantee on original defects

Products sold on the Alfred platform come with a delivery service guaranteed against bottle breakage (the “Delivery Service Guarantee”) and, for products displaying the Alfred Guarantee logo, a one (1) year guarantee from the date of purchase covering original defects (the “Quality Guarantee”) (the Delivery Service Guarantee and the Quality Guarantee are hereinafter collectively referred to as the “Guarantee”). 

Delivery Service Guarantee

The Delivery Service Guarantee covers bottle breakage that may occur at the time of or as a result of delivery, including bottles that may have opened accidentally during transport.

If the conditions applicable to the execution of the guarantee are met, the customer will receive a credit, which can be used for purchases on the Alfred platform, equivalent to the price paid for the purchased product.

The delivery service guarantee is included in the delivery fees.

Quality Guarantee

The Quality Guarantee covers all original defects, including but not limited to: corked wines, acetic taint, lactic taint, or refermentation.

The Quality Guarantee is limited to the liquid that has been altered by an original defect.

If the conditions applicable to the execution of the guarantee are met, the customer will receive a credit, which can be used for purchases on the Alfred platform, equivalent to the price paid for the purchased product.

The Quality Guarantee is included in the sale price for a period of one (1) year from the date of purchase. For eligible products, an extended warranty may be offered by Alfred at the time of purchase. This extension will be optional and at the buyer's expense. The duration of the extended warranty will be set according to the “POD” (Peak Optimal Drinking) period specific to each product, as determined by the Alfred platform.

Conditions applicable to the execution of the guarantee

This Guarantee applies only to the purchaser of the product transacted directly with Alfred and cannot be transferred, assigned, or otherwise alienated to anyone else.

In order to avail themselves of the Guarantee and submit a claim, the buyer must have an active Alfred member status on the date of the claim.

The bottle subject to a claim must be kept by the customer until the final resolution of the claim in accordance with the instructions provided in the exclusions below.

Upon request, the customer must return the bottle to Alfred, either by returning it to one of the Alfred drop-off points or via a pre-paid return provided by Alfred to the customer. If deemed necessary, Alfred may, at its sole discretion, conduct analyses for validation. Alfred reserves the right to investigate any claim made by a buyer, including but not limited to performing, at its own expense, laboratory analyses by an independent firm in order to validate the integrity of the liquid, the cause of the defect, and consequently the eligibility of the defect for the Guarantee before proceeding with the refund via the issuance of an Alfred credit. If the investigation reveals that this Guarantee does not apply, then the claim regarding the Guarantee shall be null and void.

Claims must be submitted directly to the address: garantie@alfred.vin within ten (10) days of the delivery date in the case of the Delivery Guarantee or within ten (10) days of the discovery of a possible original defect in the case of the Quality Guarantee. For follow-up on a claim, please contact customer service by email at garantie@alfred.vin or by phone at the toll-free number: 1 (855) 882 2020 

Alfred will at no time be held liable for losses or damages (such as loss of use, inconvenience, loss of profits, etc.) or other charges relating to any defective product and shall be limited to the refund or compensation for such defective product.

Exclusions

The following elements are excluded:

Regarding the Quality Guarantee:

• products that are not eligible for the Quality Guarantee, namely products whose “POD” (Peak Optimal Drinking) period has passed at the time of purchase;
• products for which the Quality Guarantee has expired, i.e., one year from the date of purchase or after the expiration of the extended warranty, when applicable;
• alcoholic products acquired via private import for which the basic one-year warranty offered by the SAQ applies. Please read the basic warranty offered by the SAQ at the following link: https://www.saq.com/content/SAQ/fr/a-propos/faire-affaire-avec-la-saq/particuliers.html ;
• alteration of the container, the cork, or the label, as well as the consequences of improper storage of the product, improper preparation, improper handling, or improper service or decanting of the product;
• any product that does not meet the expectations or tastes of the buyer, without presenting an original defect;
• any product no longer displaying its traceability stamp related to the transaction performed with Alfred or presenting a damaged or illegible stamp;
• any product that has not been kept by the customer until the final resolution of the claim;
• any product that has not been kept in suitable storage conditions from the time of its delivery and during the claim period;
• any product that does not reveal original content or that has been altered;
• any product whose liquid or content is not at least at the ¾ level of the bottle and is not closed with the original cork at the time of the claim, including but not limited to upon request for transmission for laboratory analysis.

Regarding the Delivery Service Guarantee:

• any product no longer displaying its traceability stamp related to the transaction performed with Alfred or presenting a damaged or illegible stamp;
• any product that has not been kept by the customer until the final resolution of the claim.

TO THE EXTENT THAT THE BASIC ONE-YEAR WARRANTY OF THE SAQ DOES NOT APPLY OR HAS EXPIRED IN ACCORDANCE WITH THE ABOVE, THIS GUARANTEE IS EXCLUSIVE AND THE SOLE GUARANTEE APPLICABLE TO THE PRODUCTS, TO THE EXCLUSION OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, STATUTORY OR CONVENTIONAL, INCLUDING ANY STATUTORY WARRANTY CONTAINED IN ANY LAW, PROVIDED THAT SUCH STATUTORY WARRANTY MAY BE LEGALLY EXCLUDED OR LIMITED CONTRACTUALLY.

Obligations regarding the Quality Guarantee offered by Alfred are insured by Industrielle Alliance, Insurance and Financial Services Inc., a subsidiary of iA Financial Group. The Delivery Service Guarantee is offered by Alfred Technologies Inc. and its certified carriers.

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Alfred Secure – The Alfred Guarantee is offered by:
Alfred Technologies Inc.
247 Saint-Vallier E # 300,
Quebec, QC, G1K 3P4